We will be glad to refund or exchange goods purchased at our U.S. stores or online (http://www.kamakurashirts.com). If you purchase at our stores, inform us within 14 days of purchase date accompanied by an original receipt. If you purchase online, inform us within 14 days of their arrival. Please note that your refund will be processed up to two weeks after arriving at our warehouse.
Please make sure that the items are saleable in their original condition with tags attached.
If your return claim is denied after inspection, you may have the damaged items shipped back at your own expense.
We cannot accept returns of goods that have been
- outside of 14 day return policy
- worn (other than to try the item on)
- without tags
- without receipt (invoice)
*For your first exchange due to sizing issues, we will send a prepaid return label and cover the shipping fee for your new shirts.
*For any other reason, the shipping fee for the return item(s) will be your own expense.